Autonomy etalk Receives Highest Rating in Gartner Report

As the role and scope of the contact center expands, more emphasis is being placed on enhancing the quality of service being delivered. In the 2007 MarketScope for Contact Center Quality Management,* industry analyst group Gartner gave Autonomy etalk a “Strong Positive,” the highest possible rating in the report. Read the MarketScope report today to learn what else Gartner says about Autonomy etalk.

“The importance of contact center agent quality programs has been enhanced owing to recent corporate strategy changes that are placing an increased emphasis on customer experience and revenue growth. Many organizations view the contact center as a key enabler of these objectives, thus agent performance is a critical factor.” - MarketScope: Contact Center Quality Management, 2007, Gartner

* The MarketScope is copyrighted, 2007 by Gartner, Inc. and is reused with permission. The MarketScope is an evaluation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the MarketScope, and does not advise technology users to select only those vendors with the highest rating. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.