Encrypting Recordings is Not Enough: Steps to Protect Your Most Sensitive Data

The information embedded in recorded interactions can bring a wealth of customer insight to an enterprise. But because callers frequently disclose data such as credit card and bank account information to the contact center, these recordings can become an organization’s greatest risk.

The Payment Card Industry (PCI) Data security standards address these risks, and when met, they enable organizations to securely store, process, and transmit personal and financial data. In order to comply with these standards and protect sensitive information, businesses must implement strong security measures, not just encryption, across their recording platform.
In this white paper you’ll learn:

Why you need more than just encryption
The importance of well-defined security roles
How to hide sensitive data embedded in recordings
Steps to limit access and track activity