Multichannel Analytics with Autonomy Explore

Capturing, Understanding and Actioning the Voice of the Customer

In today's world of constant connectivity there are a variety of direct and indirect channels of communication between an enterprise (or a brand) and its customers. 80% of these valuable interactions are generated in a human-friendly, unstructured format across multiple touchpoints and channels. With this ever growing mountain of information how do you extract the emerging trends and topics of interest to the enterprise?

Autonomy has the answer.

Leveraging the power of Autonomy's Intelligent Data Operating Layer (IDOL), Autonomy Explore is the only market offering that consolidates all customer interactions, whether direct or indirect, structured or unstructured, to identify patterns in customer behavior.

Attend this webcast to learn how Autonomy Explore provides actionable intelligence to help meet business goals, increase revenue, and improve customer satisfaction.

You will learn how to:

• Ingest disparate content into the IDOL Engine to be surfaced through Autonomy Explore
• Analyze the data using ad hoc reports, clustering and conceptual search in near real-time
• Administer both the backend systems and the front end application
• Integrate Autonomy Explore with other Autonomy products such as TeamSite and Optimost to close the link between analysis and action

Presenters:

Nathan Anderson, Chief Architect -- Promote Technology

Sunil Menon, Director of Product Management

"Businesses that can spot and act on patterns across channels the fastest stand to drive revenue and gain market share." -Toby Bell, Research Vice President, Gartner